This document, called the “Data Protection Policy,” explains how Achieve Spine and Orthopaedic Centre handle your Personal Data (defined below) in accordance with the Singapore Personal Data Protection Act. We want to ensure that you understand why we collect, use, and disclose your personal data, so please take a moment to read this Data Privacy Policy. By interacting with us, submitting information, or consenting to our products and services, you agree to Achieve Spine and Orthopaedic Centre, its representatives, and agents collecting, using, disclosing, and sharing your Personal Data as described in this Policy. Achieve Spine and Orthopaedic Centre may update this Policy from time to time to align with future developments, industry trends, or changes in legal requirements. Please check regularly for updated information on how we handle your personal data. This Data Privacy Policy was initially published on June 20, 2023.

Personal Data refers to any information about an individual that can identify them directly or in combination with other accessible information. Examples of Personal Data you may provide include your name, identification number, contact details, and any other relevant information you share with us.

We generally collect Personal Data when you voluntarily provide it directly or through an authorized representative. We may also collect and use personal data without consent if permitted by the law. We collect Personal Data through various channels, such as forms, interactions with our staff, website usage, email communications, employment applications, and recordings from CCTV cameras or events.

If you provide Personal Data relating to a third party, you must ensure you have obtained their consent. It is important to provide complete and accurate Personal Data to ensure efficient service delivery and processing of applications.

We collect and use your Personal Data for purposes such as providing requested goods/services, verifying identity, responding to queries and requests, managing relationships, processing payments, complying with laws/regulations, and other related business purposes. We may disclose your Personal Data to third-party service providers and organizations engaged by us for the above purposes.

We retain Personal Data as required for business or legal purposes. Medical records, for instance, may be retained for the safety and well-being of patients. If you wish to access or correct your Personal Data, you can submit a request in writing or via email to our Data Protection Officer (contact details provided below).

You have the right to withdraw your consent for the collection, use, and disclosure of your Personal Data. To do so, please submit a written request to our Data Protection Officer. Note that withdrawing consent may affect our ability to provide goods or services to you.

We would like to inform you about how Achieve Spine and Orthopaedic Centre and its related subsidiaries handle your Personal Data in accordance with the Singapore Personal Data Protection Act (No. 26 of 2012) (referred to as “the Act”). This document, known as the Data Protection Policy, is designed to provide you with a clear understanding of the purpose for which we collect, use, and disclose your personal data. We kindly request that you take a moment to read this Data Privacy Policy to familiarize yourself with our practices.

By interacting with us, submitting information, or consenting to any products and services offered by Achieve Spine and Orthopaedic Centre, you agree and give consent to Achieve Spine and Orthopaedic Centre, its representatives, and/or agents to collect, use, disclose, and share your Personal Data. This includes disclosing such information to authorized service providers and relevant third parties as described in this Data Privacy Policy. It is important to note that Achieve Spine and Orthopaedic Centre may update this policy periodically to ensure its alignment with our future developments, industry trends, and any changes in legal or regulatory requirements. Therefore, we encourage you to check back regularly for updated information regarding the handling of your personal data. This Data Privacy Policy was initially published on 20th June 2023.

Personal Data, as defined in this Data Privacy Policy, refers to any data, whether true or not, that can identify an individual either solely from that data or in combination with other accessible information we possess. Examples of Personal Data you may provide to us, depending on your interaction with Achieve Spine and Orthopaedic Centre, include your name, NRIC, passport or other identification numbers, telephone numbers, mailing address, email address, or any other information you have provided to us through forms or other means of interaction.

We generally do not collect your personal data unless it is voluntarily provided directly by you or through a duly authorized third party. In such cases, you (or your authorized representative) will be informed of the purposes for which the data is collected, and your written consent will be obtained before collecting and using your personal data for those purposes. However, collection and use of personal data without consent may be permitted or required by the PDPA or other laws. If additional personal data needs to be collected or if your personal data is used for a purpose not previously notified to you, we will seek your consent before proceeding, except when permitted or authorized by law.

Here are some of the ways we collect Personal Data:

1. Submission of forms: This includes forms such as patient data registration forms or other forms related to our services.
2. Interactions with our staff: Whether it’s through telephone calls, letters, fax, face-to-face meetings, social media platforms, or emails, your personal data may be collected when you interact with our staff.
3. Website interactions: When you visit our website or use our services online, we may collect your Personal Data.
4. Requesting contact: If you request us to contact you or include you in an email or mailing list, we may collect your Personal Data for that purpose.
5. Employment applications: When you apply for employment or provide documents or information such as resumes and CVs in connection with an employment opportunity at Achieve Spine and Orthopaedic Centre, we collect your Personal Data.
6. CCTV cameras and events: Your images may be captured by CCTV cameras while you are on our premises, or through photographs or videos taken by us or our representatives during events.
7. Other reasons: Your Personal Data may also be collected if you submit it to us for any other reasons.

If you provide us with Personal Data related to a third party, such as information about your spouse, children, parents, or employees, you represent that you have obtained their consent to provide us with their Personal Data for the respective purposes. It is essential that you ensure all Personal Data submitted to us is complete,